Customer ServiceNot Networked Trouble? Here's How to Clear A Not Networked Trouble On The DSC NEO
Hey, guys. Hayden here again from Alarm System Store. And today we're going to be talking about the not networked treble on the DSC neo system. So this one's pretty simple. But essentially the not networked trouble is for wireless devices only. And it is telling you that the device cannot talk to the system or the system cannot receive anything from the device itself or has not done so yet. So what I'm going to do is I'm going to show you, the most common reason that people see this trouble. And it is almost always when you enroll a sensor. So a lot of times if you go in and you follow the, auto enrollment, what that does is it actually makes the sensor talk to the system. And when it does so, it pulls the information that it needs and it makes that initial communication. A lot of times what you'll see people do, though is plug in just the serial number for the device, which is a fine way to do it. But after you do it that way, you do have to trigger the device so that it tries to send out a signal so that the system can receive it.
So I got a door contact and a keyfob here. And basically what we're going to do is I'm going to enroll these by just entering the serial number, not triggering the devices themselves. And then it will automatically pop up right off the bat and say that these are not networked because they haven't communicated with the system yet. So, easy way to fix that is just tampering the device. Or in some cases you can just actuate it like a door contact. You just pull the magnet away and that should work. But if that doesn't, then you tamper the device and that forces it to send out a tamper signal. And I'll show you guys how to do that, but essentially, let me get the camera swapped over here and we'll get started.
Now, one other thing to consider before, doing what I'm about to do, clearing these tampers, is if you've put your sensors up and they start showing they're not network trouble, then it means that wherever the device is located, it cannot get a good signal. So it is a good idea to grab your sensors and bring them closer to the panel. If you're running into this trouble, especially if you did, enroll them using the auto enroll as recommended. So if you do happen to see it again after you have enrolled them properly and gotten them to connect once, just know that it's probably in a location that it's not going to work. All right, so for the network trouble, the only way I can actually force it to show up on the system is to enroll these devices by just typing in the serial number. So that's what I'm going to do real quick. And then I'll show you what the trouble looks like for door contacts, as well as key fobs, just because they show up differently. And then I'll walk you through the process of how I get them to make that initial connection. So I'm going to enroll these real quick. I'll be right back.
All right. So now I have them technically enrolled, but they have never made a connection to the panel. So they're going to be showing that not network trouble. And this applies to any not networked sensor. Like I said, this is going to be the most common time that you see this, but then not network trouble will show up in other scenarios. If for some reason a device cannot connect to the system. So, or the system hasn't been able to check in with it within a certain amount of time. So what we do here, check *2 for your trouble menu and you're going to see Press * for not networked. It's just going to be one section. So you go into that section and it's going to tell you a networked zone. And then if you scroll and not networked user. So the user is actually tied to the Keyfob because whenever you enroll key fobs that you select the user that's going to be assigned to this Keyfob. So essentially user one, which is the master code is assigned to that key fob.
So if we hit star on the not networked zone, it will tell us zone one is the sensor that has not networked yet. And then if we go back and check the not networked user it will say not networked user one, meaning Keyfob for user one is not networked. So there's a couple ways to clear this. Essentially with your contacts, the easiest and quickest way is just to tamper the zone. So what I'm going to do is I'm going to open this contact up, basically take this little cover off. And unscrew this screw here. All sensors have different ways to essentially open them up. But each one just open it up. And that will cause the tamper condition. And then if you need to some of them you can just push the tamper button which is on this one, this big rubber button here. And when you're working with zones and you're tampering them, then is what you want to listen for right there. And once we hear that beep, there is another trouble showing up, which is actually the zone being tampered. So whenever you hear that beep, that is actually the sensor connecting to the system and reporting a tamper. Now, if you haven't cleared the trouble beeps from the initial not network trouble. It would probably blend in with those. So you might not notice it.
But essentially tampering the zone right there. Just got it to connect to the panel. And I got a trouble condition for a tamper, which I'll show you here. Hit star two. Now it's showing device tamper hit star star on the zones and it's showing zone one. So any time you're getting anything but are not networked, trouble for a zone, it means it has made a connection and it is reporting a different trouble or a different state. So now we know this door contact is good. So I'm going to put it back here. Go ahead and back out of there. Get our magnet lined up. So next we're going to move on to the Keyfob. So we still have the not network trouble for the user one, which is our keyfob here. And these can be a little tricky because a lot of times what I'll see people do is they'll try and stand right next to their keypad and trigger this and get the not network to clear. Well, a lot of people are using what this is, which is an RF keypad, and the receiver for the system is built into this keypad. If you have a stand alone host module and it's not located at your keypad, this method would work fine. But a lot of people, like I said, use the RF keypad, and if you have a PowerG device right next to the receiver, a lot of times the signal actually misses the receiver. It just goes right on by it because it is so close, so what we need to do is we need to actually put some distance between the sensor and the receiver of the system. So like I said, if you got an RF keypad, get like 5 or 10ft away from it. If you have a host module, just make sure when you're trying to get these devices to network, that you back up at least 5 to 10ft away from the host module.
So what I'm going to do is I'm going to come over here and hopefully this is far enough. I might have to get up and move to the other side of the room. But essentially all I'm doing is hitting the disarm button. And eventually I will get to a location where the keyfob makes that initial connection. So looks like I'm going to have to get up. So I'm going to walk over there real quick and I will be right back. Okay, so as you just saw, the trouble just went away. And that is because I got the keyfob to connect to the system. So essentially anytime you have a not network trouble, it takes a little bit of, working with the sensors or the key fobs or whatever the case is to get it to connect. But for zones generally, like I said, tampering them is the easiest way to get that device to connect. And with key fobs that you just have to try it a few times. I probably hit the button with 5 or 6 times total between sitting here and moving across the room to do it, but eventually the trouble cleared and now we are good to go. Now, if I try to use these devices, such as arming with the keyfob, it should start arming.
So as you saw there, now it's arming. And if I disarm. And like I said, if you are using an RF keypad for your system, don't be right on top of the keypad trying to do it because you'll be at it for you know, a long time. Basically, the signal will eventually connect to it. But if you're too close, it's just going to bounce right around the actual keypad, which is going to miss the receiver totally. So get the sensor or keyfob a little ways away. Usually ten feet is more than enough, and tamper the device or press the buttons on the keyfob until they connect. And like I said, if you have multiple devices that are not networked and just do this with each device, and after you tamper it or you mess with the keyfob, just come back and check the trouble menu on the system until you basically have what I have here. Just a green check mark and no orange triangle. So that's it for not networking. Hopefully that helped any of you out there that are having this issue. If you're on YouTube, please like and subscribe. And if you're on our website, check out more of our troubleshooting videos. We have a whole selection of videos for the DSC neo, the wireless sensors, the whole bit.
But that's gonna do it for me today, and I will catch you guys on the next one.
So I got a door contact and a keyfob here. And basically what we're going to do is I'm going to enroll these by just entering the serial number, not triggering the devices themselves. And then it will automatically pop up right off the bat and say that these are not networked because they haven't communicated with the system yet. So, easy way to fix that is just tampering the device. Or in some cases you can just actuate it like a door contact. You just pull the magnet away and that should work. But if that doesn't, then you tamper the device and that forces it to send out a tamper signal. And I'll show you guys how to do that, but essentially, let me get the camera swapped over here and we'll get started.
Now, one other thing to consider before, doing what I'm about to do, clearing these tampers, is if you've put your sensors up and they start showing they're not network trouble, then it means that wherever the device is located, it cannot get a good signal. So it is a good idea to grab your sensors and bring them closer to the panel. If you're running into this trouble, especially if you did, enroll them using the auto enroll as recommended. So if you do happen to see it again after you have enrolled them properly and gotten them to connect once, just know that it's probably in a location that it's not going to work. All right, so for the network trouble, the only way I can actually force it to show up on the system is to enroll these devices by just typing in the serial number. So that's what I'm going to do real quick. And then I'll show you what the trouble looks like for door contacts, as well as key fobs, just because they show up differently. And then I'll walk you through the process of how I get them to make that initial connection. So I'm going to enroll these real quick. I'll be right back.
All right. So now I have them technically enrolled, but they have never made a connection to the panel. So they're going to be showing that not network trouble. And this applies to any not networked sensor. Like I said, this is going to be the most common time that you see this, but then not network trouble will show up in other scenarios. If for some reason a device cannot connect to the system. So, or the system hasn't been able to check in with it within a certain amount of time. So what we do here, check *2 for your trouble menu and you're going to see Press * for not networked. It's just going to be one section. So you go into that section and it's going to tell you a networked zone. And then if you scroll and not networked user. So the user is actually tied to the Keyfob because whenever you enroll key fobs that you select the user that's going to be assigned to this Keyfob. So essentially user one, which is the master code is assigned to that key fob.
So if we hit star on the not networked zone, it will tell us zone one is the sensor that has not networked yet. And then if we go back and check the not networked user it will say not networked user one, meaning Keyfob for user one is not networked. So there's a couple ways to clear this. Essentially with your contacts, the easiest and quickest way is just to tamper the zone. So what I'm going to do is I'm going to open this contact up, basically take this little cover off. And unscrew this screw here. All sensors have different ways to essentially open them up. But each one just open it up. And that will cause the tamper condition. And then if you need to some of them you can just push the tamper button which is on this one, this big rubber button here. And when you're working with zones and you're tampering them, then is what you want to listen for right there. And once we hear that beep, there is another trouble showing up, which is actually the zone being tampered. So whenever you hear that beep, that is actually the sensor connecting to the system and reporting a tamper. Now, if you haven't cleared the trouble beeps from the initial not network trouble. It would probably blend in with those. So you might not notice it.
But essentially tampering the zone right there. Just got it to connect to the panel. And I got a trouble condition for a tamper, which I'll show you here. Hit star two. Now it's showing device tamper hit star star on the zones and it's showing zone one. So any time you're getting anything but are not networked, trouble for a zone, it means it has made a connection and it is reporting a different trouble or a different state. So now we know this door contact is good. So I'm going to put it back here. Go ahead and back out of there. Get our magnet lined up. So next we're going to move on to the Keyfob. So we still have the not network trouble for the user one, which is our keyfob here. And these can be a little tricky because a lot of times what I'll see people do is they'll try and stand right next to their keypad and trigger this and get the not network to clear. Well, a lot of people are using what this is, which is an RF keypad, and the receiver for the system is built into this keypad. If you have a stand alone host module and it's not located at your keypad, this method would work fine. But a lot of people, like I said, use the RF keypad, and if you have a PowerG device right next to the receiver, a lot of times the signal actually misses the receiver. It just goes right on by it because it is so close, so what we need to do is we need to actually put some distance between the sensor and the receiver of the system. So like I said, if you got an RF keypad, get like 5 or 10ft away from it. If you have a host module, just make sure when you're trying to get these devices to network, that you back up at least 5 to 10ft away from the host module.
So what I'm going to do is I'm going to come over here and hopefully this is far enough. I might have to get up and move to the other side of the room. But essentially all I'm doing is hitting the disarm button. And eventually I will get to a location where the keyfob makes that initial connection. So looks like I'm going to have to get up. So I'm going to walk over there real quick and I will be right back. Okay, so as you just saw, the trouble just went away. And that is because I got the keyfob to connect to the system. So essentially anytime you have a not network trouble, it takes a little bit of, working with the sensors or the key fobs or whatever the case is to get it to connect. But for zones generally, like I said, tampering them is the easiest way to get that device to connect. And with key fobs that you just have to try it a few times. I probably hit the button with 5 or 6 times total between sitting here and moving across the room to do it, but eventually the trouble cleared and now we are good to go. Now, if I try to use these devices, such as arming with the keyfob, it should start arming.
So as you saw there, now it's arming. And if I disarm. And like I said, if you are using an RF keypad for your system, don't be right on top of the keypad trying to do it because you'll be at it for you know, a long time. Basically, the signal will eventually connect to it. But if you're too close, it's just going to bounce right around the actual keypad, which is going to miss the receiver totally. So get the sensor or keyfob a little ways away. Usually ten feet is more than enough, and tamper the device or press the buttons on the keyfob until they connect. And like I said, if you have multiple devices that are not networked and just do this with each device, and after you tamper it or you mess with the keyfob, just come back and check the trouble menu on the system until you basically have what I have here. Just a green check mark and no orange triangle. So that's it for not networking. Hopefully that helped any of you out there that are having this issue. If you're on YouTube, please like and subscribe. And if you're on our website, check out more of our troubleshooting videos. We have a whole selection of videos for the DSC neo, the wireless sensors, the whole bit.
But that's gonna do it for me today, and I will catch you guys on the next one.