Customer ServiceWhat kind of help do you need?
Need help? Don't despair. We are well known for our outstanding technical support customer service and our online reputation proves it. We are very quick to respond, generally the same day to most inquiries during business hours so give us a try!
Technical Support
Product / System Tech Support
If you need technical support for an order you have placed with us, use the link below to reach our technical support page.Services Technical Support
If you need tech support regarding any of the services we offer, such as Alarm.com, Alula, Total Connect or Central Station monitoring use the link below.
Services Technical Support
Customer Service
If you would like to start a return for any reason, please fill out our RMA form here: Request an RMA
If you have placed an order with us and would like help finding your tracking number, please email our customer service at cs@alarmsystemstore.com
For pre sale product questions, part inquiries and all others email cs@alarmsystemstore.com
Request a quote for an alarm system
If you're looking to build an alarm system, but are unsure where to begin, use our "Request a Quote" page below and we will create a system based around your specific needs.
Request an alarm system quote
Billing / account issues
For all service invoice, and billing related questions please email our accounting department at billing@alarmsystemstore.com
Central Station Alarm Monitoring
If you have Central Station Alarm Monitoring through AlarmSystemStore.com (Protech Systems) and need help, please use the following resources.
If you need to cancel a false alarm contact the station operators directly at 800-286-5699
If you need to make changes to, or update the information of, your central station monitoring account - alarmsystemstore.com/pages/central-station-account-data-change-request-form
If you wish to cancel your central station alarm monitoring - alarmsystemstore.com/pages/alarm-services-cancellation-request